When you buy a new product, everyone wants the best. The question is – how do you know what the best is? The definition of “the best” may be different for everyone, but there are a few universal characteristics that everyone should look for, when buying a digital asset manager. We have listed these for you in these blog article. Here you will find information about...
... flexible cost models
... customer service
... easy-to-use software
... adaptability
... individual functionality requirements
... use of the cloud
... app use
... and why these 7 properties are so important!
Flexible cost models
For many entrepreneurs, the cost-benefit analysis is the decisive factor when buying a new software. But for every company the cost-benefit analysis is different! Therefore, it is important that asset management softwares offers different licenses in order to be able to adapt to the needs of the customer. This includes different billing models, such as monthly and yearly, reasonable notice periods and transparent price lists.
Customer Service
Satisfactory customer service is also of great importance. A good company stands out for it's comprehensive customer care, because it shows how important the well-being of the customer is. Of course, this includes the support of a Customer Success Management team, how quickly questions can be answered and whether questions can be answered well and comprehensively. Besides personal help, there should also be a need for systems that can help customers find their way around without direct help, such as FAQs pages or knowledge databases.
What makes a good inventory management software for an IT department? Read more about it here!
Easy-to-use software
This point may seem obvious, but this is what makes User Experience Design so important: You don’t have to think much about how to handle a good product. A good software accepts all users right where they are and “leads” them through the software. Therefore: a good software won't require long and extensive on-boardings for all employees who wish to use it.
Adaptability
Another important point is how adaptable a digital asset manager is. Each company has different requirements for its software: Some want interfaces to other software such as DATEV or SAP, others want to be able to import and export their inventory lists easily from existing Excel lists. Often, certain information has different meanings for each subject; some want to be able to see the serial number first, others would like to note an instruction manual or a handover protocol for each item. Good software must therefore be available for every User and be adaptable.
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Individual functionality requirements
Sometimes customers have special requirements for their digital asset managent software that are not yet available in the software. Of course, you can’t expect to develop all the functions you want at the touch of a button for everyone right away. However, a good provider is characterized by the fact that requests, criticisms, suggestions and suggestions are seriously received and processed. After all, customers often know best what they need – and good providers see this as an opportunity for continued collaboration on an equal footing.
Use of the cloud
In addition, good digital asset managers need to offer a secure way to use the cloud. This saves the customer a lot of time and effort, because cloud solutions are usually more flexible than on-premises systems. Among other things, they do not require server support or installation efforts at the customer’s premises, which is why on-boarding processes can be designed faster and more cost-saving. In addition, they usually save on internal IT costs in the long run.
Use of the app
Last but not least, you should pay attention to whether the asset management software is offered including an app and whether it can be used on different mobile devices. Even if it is not absolutely necessary, apps often facilitate the inventory process, especially if they have scanner function. By being able to use an app, you can reduce the need for industrial scanners and all users of the software can scan and edit inventory items from anywhere and at any time.
Do you want to know how remote working can be made easier through digital asset management? Click the link to find out more!
Of course, these are only suggestions. Nevertheless, they are useful starting points to help you find asset software. The most important thing is that you can find the perfect solution for you. We hope we could help you a little!
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